Privacy policy

This document called privacy policy (" Privacy Policy ") is intended to help you understand the information we collect when you visit the replique.ro website (referred to as the "Site"), whether or not you are registered, and describes how we use this information.

Where applicable, this privacy policy also describes how we process information that you provide to us or that we collect about you when you visit our stores operated directly by us (“Stores”) or in the context of any other interactions you may have with us. This policy is complementary to any other information you provide in other circumstances.

This Site is a general audience site; however, our services are intended for individuals 16 years of age or older. We do not solicit, collect, use, or disclose personal information provided by anyone under the age of 16 online or in our Stores. If we learn that we have collected personal information from a child, we will delete that information.

If you are under 16 years old, please do not register or proceed with the online purchase and ask an adult (one of your parents or your legal guardian) to continue the necessary procedures.

Who are we?
SC "Amaryne Biolabs" SRL is a limited liability company, duly established and operating in accordance with the laws of Romania, with its registered office located in the Registered office: Bucharest, Sector 1, Strada BERZEI no. 20, MANSARDA, registered with the Trade Register under no. J40/22731/2023, fiscal code RO49199764.

This document provides you with important information about the following:

1. PERSONAL DATA CONTROLLER
2. STORAGE OF PERSONAL DATA
3. WHO HAS ACCESS TO PERSONAL DATA
4. WHAT IS THE LEGAL BASIS FOR THE PROCESSING?
5. YOUR RIGHTS AND THEIR EXERCISE
6. PROCESSING OF PERSONAL DATA
7. PERSONAL DATA COLLECTED
8. HOW WE USE PERSONAL DATA
9. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
10. RIGHT TO FILE A COMPLAINT TO A SUPERVISORY AUTHORITY
11. PRIVACY POLICY UPDATE

By visiting our Site, using its services or otherwise interacting with us through our points of sale, newsletters and/or websites, you acknowledge that you have read and understood this Privacy Policy and agree that we may collect, use, transmit and disclose the personal data we collect through the Sites and Stores in accordance with this Privacy Policy. If you have not already registered, we may require you to register if we believe it is appropriate to protect your rights or if this is required by applicable law. If you do not agree to the terms of this Privacy Policy, please do not access this Site, do not create an account and do not use or submit personal data on this Site or do not register when this option is offered to you in accordance with applicable law.

1. PERSONAL DATA CONTROLLER

SC "Amaryne Biolabs" SRL is the controller of the personal data you provide to us and is responsible for your personal data in accordance with applicable data protection legislation (collectively referred to as “Amaryne Biolabs” , “we”, “us” or “our” in this Privacy Policy).

Our contact details are:
SC "Amaryne Biolabs" SRL
Bucharest, Sector 1, BERZEI Street no. 20, ATTIC
Email: hello@21collagen.ro

2. STORAGE OF PERSONAL DATA

The data we collect from you is stored on Amaryne Biolabs / 21collagen.ro servers.

3. WHO HAS ACCESS TO PERSONAL DATA

We do not share, sell or rent your data to third parties for marketing purposes outside of Amaryne Biolabs / 21collagen.ro. Data transmitted to third parties is used only to provide you with our services. You will find the categories of third parties within each specific process below.

We will transfer some of the collected data to a third party for:

1. SHIPPING ORDERS to you – in this case we transfer your contact details to the courier companies DPD, SAMEDAY who deliver the orders and collect their value on our behalf;
2. SENDING ADVERTISING MESSAGES – to transmit them effectively, we use the services of the email marketing platform Mailchimp – The Rocket Science Group LLC, based in Atlanta, Georgia, USA. Mailchimp is EU-US Privacy Shield certified and complies with the rules of EU Regulation 679/2016.

These third parties have contractually committed to providing adequate safeguards for your personal data, which means that it will be protected in accordance with the legal requirements of the European Union.

4. WHAT IS THE LEGAL BASIS FOR THE PROCESSING?

Depending on the purpose for which the data is used, the legal basis for processing your data may be:

For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is required by regulations or is necessary to enter into a contract, whether it is mandatory to provide us with personal data and what the possible consequences are if you refuse.

5. YOUR RIGHTS AND THEIR EXERCISE

The right of access means that you have the right to obtain confirmation from Amaryne Biolabs whether or not we are processing your data, and if so, to provide you with access to this data as well as information about how it is processed.

The right of access means that you have the right to obtain confirmation from Amaryne Biolabs / 21collagen.ro whether or not we are processing your data, and if so, to provide you with access to this data as well as information about how it is processed.

The right to rectification means that you have the right to request the rectification of your personal data if it is incorrect, including the right to complete incomplete personal data. If you have a 21collagen.ro account, you can edit your personal data from your account.

The right to erasure means that you have the right to obtain at any time the erasure of personal data processed by Amaryne Biolabs, in any of the following situations: the data are no longer necessary for the purposes for which they were collected or processed; you withdraw your consent and there is no other legal basis for the processing; you object to the processing; the data have been processed unlawfully; the data must be erased for compliance with a legal obligation or the collection was made in connection with the provision of information society services.

However, your data will be retained for the completion of the following situations:

• you have an unresolved request with Customer Service;
• you have an open order that has not yet been shipped or has been partially shipped;
• you have an unpaid debt to Amaryne Biolabs, regardless of the payment method;
• If you have made a purchase, we will retain your personal data in connection with your transaction in accordance with accounting legislation.

The right to restriction of processing means that you have the right to obtain restriction of processing in the following situations:

• if you dispute the accuracy of the data, for a period that allows Amaryne Biolabs to verify the accuracy of the data;
• if the processing is unlawful and you oppose the erasure of your personal data, requesting instead the restriction of their use;
• if you have objected to the processing, for the period during which it is verified whether the legitimate rights of Amaryne Biolabs prevail over yours;
• if Amaryne Biolabs no longer needs your personal data, but it is necessary to defend your rights in court.

The right to portability refers to the fact that you have the right to obtain personal data in a structured, commonly used and machine-readable format and you have the right to transmit this data to another controller.

The right to object means that you have the right to object to the processing of your personal data based on Amaryne Biolabs’ legitimate interest. Amaryne Biolabs will not continue to process your personal data unless we can demonstrate a legitimate reason for the processing which overrides your interests and rights or if the processing is based on legal proceedings.

The right to object to automated decision-making means that you have the right not to be subject to a decision based solely on automated processing, including profiling, unless you have given your explicit consent or the automated processing is necessary for entering into or performing a contract.

Your right to object to direct marketing:

• You have the right to object to direct marketing, including profiling for direct marketing purposes.
• You can unsubscribe from direct marketing by following the instructions in each marketing email or by writing to any of the contact methods mentioned herein.

How can you exercise your rights?

We attach great importance to the protection of personal data and our staff is always at your disposal at hello@21collagen.ro

6. PROCESSING OF PERSONAL DATA

• "Personal data" means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;
• "Processing" means any operation or set of operations which is performed upon personal data or upon sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
• "Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of the processing are determined by Union or national law, the controller or the specific criteria for its designation may be provided for in Union or national law;

When we use the term “personal data” in this privacy policy, we mean any information that allows us to identify you or a third party whose personal data you provide to us, directly or indirectly, including any information that relates to the purchase of goods or services; or to that information that you have chosen to communicate to us or share with us or third parties while using our Website or Stores.

We will process personal data in accordance with Regulation (EU) 2016/679 "GDPR Regulation" and with the law of Romania. We reserve the right to carry out additional processing in accordance with the law in the framework of a criminal investigation or other investigation or procedure.

7. PERSONAL DATA COLLECTED

Data source

We collect personal data from you only when you voluntarily provide us with this information, such as:

• The 21collagen.ro website: when you place an order through the Website, as a Customer; when you register an account or modify your account; when you create a wish list of products; when you participate in a contest, raffle or promotion; when you search for information on the Website; when you contact us with a comment or question; when you sign up to receive the newsletter;
• Our stores: when you fill out the loyalty card application form, during informal discussions when visiting boutiques or points of sale, when you participate in a contest, raffle or promotion within the stores; when you purchase goods; Events: when you participate in our events, surveys and market research and other promotions, also online (for example, actions we carry out on third-party social networks, such as Facebook);
• Our customer services: when you request assistance, special services, or pre- or after-sales services;
• Email, text and other electronic messages: when communicating between you and us;

If you provide us with personal information of third parties (e.g. family members, other third parties), you must ensure that these third parties are informed and authorized to use their data as described in this Privacy Policy.

Data types

We may collect and use different types of personal data depending on the purpose we have, as described below:

1. personal data, such as name, surname, gender, age/date of birth, country of origin and other personal details (hair and skin type, etc.), as permitted by applicable law;
2. contact details, such as address, email address, telephone number, mobile number and other contact details, in accordance with applicable law;
3. payment details, such as payment instrument (credit card, debit card)
4. sales-related information, such as products or services provided, location of purchase, product codes, amount, total sales, complaints, returns, refunds and other sales-related information, in accordance with applicable law;
5. habits and profiles, such as data on your purchases (purchase history, including the Store where the sale takes place, the type, quantity and price of the products purchased by you), information related to customer relationship management activities, purchasing habits and preferences (wish list, preferred product categories, how you learned about our brands, notes on the quality of the products purchased, habits or special needs declared by you), other information (information related to employment, education, hobbies and lifestyle activities), in accordance with applicable laws;

8. HOW WE USE PERSONAL DATA

Personal data may be used for the following purposes, depending on the specific circumstances in which you interact with us.

When you use our Site

When you use our Site to search for our products and services and view the information we make available, a number of cookies are used by us and third parties to enable the operation of the site, to collect useful information about visitors and to help you have the best possible user experience.

Some of the cookies we use are strictly necessary for our website to function and we do not ask for your consent to place them on your device. In addition to the cookies we use, various third parties also place others on your device, with your consent.

When you submit a request through our Site

When you submit a request through our Site, depending on the information that is of interest to you, we may need the following information: your first and last name, contact telephone number, email address, postal address, gender and age.

We use this information to respond to your inquiry, including to provide you with the requested information about our products and services. We may also send you more emails after you have made a request to satisfy your interest and to ensure that we have answered your question. We will do this based on our legitimate interest in providing accurate pre-sale information.

We do not use the information you provide to make automated decisions that may affect you.

When you purchase a product from our Site

When you purchase products from us online, we ask for contact information such as your first and last name, address, contact phone number, email address, and credit card information (when the order is paid for online). We also record your IP (Internet Protocol) address, which is the address of your device on the Internet.

We use this information to manage your online purchases on 21Collagen.ro, to process your order and to ship your products to you. We will send you an order confirmation by email as well as a product shipping confirmation and, if applicable, we will use your phone number to contact you regarding your purchase. We will also use your data to handle product complaints and warranties. We use personal data to identify you and confirm your legal age for online purchases and to confirm your address to external partners.

We request this information to process your payment, deliver your products, and fulfill our contract with you. We record your IP address to prove that the sale was charged correctly, which is our legal obligation.

Your personal data transmitted to third parties is used only to provide you with the services mentioned above, for operations performed by storage and distribution service providers in connection with the delivery of your order, for payment processing by payment processing service providers.

We do not use the information you provide to make automated decisions that may affect you.

When you sign up to receive our newsletter

You can subscribe to the newsletter in the following ways:

• From the Site page, by filling in the email address in the designated form;
• When you register a new account;
• On the check out page when completing the order.

We will ask for your consent to use this data to send you an email newsletter containing information about our products and other information that we believe may be of interest to you.

You can withdraw your consent at any time by following the instructions in each newsletter, and we will immediately stop sending you these communications.

In order to send the newsletters, your name and email address are transferred to a third party. Thus, in order to transmit them efficiently, we use the services of the email marketing platform Mailchimp – The Rocket Science Group LLC, headquartered in Atlanta, Georgia, USA. Mailchimp is EU-US Privacy Shield certified and complies with the rules of EU Regulation 679/2016 and has undertaken a contractual commitment to provide adequate guarantees for your personal data, which means that they will be protected in accordance with the legal requirements of the European Union.

We do not use the information you provide to make automated decisions that may affect you.

When you create a Customer Account

When you create a Customer Account, we ask for the following categories of personal data: first and last name, email address and password.

We will process the following categories of personal data if you make a purchase:

• order history;
• delivery information (mailing address and contact phone number);
• payment history.

We will also process the following categories of personal data related to your cookies:

• click history;
• browsing and browsing history.

We will use your personal data to create and manage your 21 Collagen account and to provide you with a personalized and relevant experience on the 21collagen.ro website.

We will record and manage the benefits offered to you in your Customer Account, send you information about your rewards such as discounts, tips, surprises and events.

We will provide you with your order history and details about your orders, and allow you to manage your account settings. We will also provide you with easy ways to correct and update your information, such as your contact details and payment information.

If you have not opted out of direct marketing, we will use your personal data to send you marketing offers, information surveys and invitations via emails, text messages, phone calls and postal materials.

The processing of personal data for your account is based on your consent given when creating your 21 Collagen account.

The processing of your personal data to provide you with relevant product information is based on our legitimate interest.

You have the right to close your account at any time. If you choose to do so, your account will cease to exist and you will be considered inactive.

You have the right to object to the processing of your personal data based on Amaryne Biolabs' legitimate interest by contacting hello@21collagen.ro. Your account will then be deleted and we will not be able to provide you with our services.

Direct marketing

Based on your consent, we will process the following categories of personal data:

• contact information, such as name, email address, phone number, and postal code;
• products and offers you clicked on.

If you have a 21 Collagen account, we will also process the personal data submitted in connection with your account, such as: name; address; order history; how you navigated and what you clicked on the site.

We use personal data to send you marketing offers, information surveys and invitations via email, text messages, phone calls and postal communications.

To optimize your experience with Amaryne Biolabs, we will provide you with relevant information, product recommendations, and send you personalized offers, invitations to contests, raffles or promotions, and other benefits for registered customers. All of these great services are based on your previous orders, the items you have clicked on, and the information you have submitted.

The data transmitted to third parties is used only to provide you with the services mentioned above, and those transmitted to media agencies and technical providers are aimed at distributing physical and digital direct marketing.

We do not transmit, sell or transfer your data to third parties for marketing purposes.

The processing of personal data is based on your consent when you agree to direct marketing.

You have the right to withdraw your consent to the processing of personal data at any time.

When you do this, Amaryne Biolabs / 21collagen.ro will stop sending you further direct marketing offers or information based on your consent.

You can unsubscribe from direct marketing by following the instructions in each marketing message.

How long your personal data will be kept

We will store your information for as long as we are required by law. If there is no legal requirement, we will only store it for as long as necessary.

9. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA

We have implemented appropriate measures to secure your personal data from accidental loss and to prevent unauthorized access, use, modification and disclosure. For example, when you provide information about an order, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall protection, password control and other technological and procedural safeguards to maintain this Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible. Therefore, the provision of your personal data is done at your own risk and, to the greatest extent permitted by applicable law, we will not have any liability as a result of the disclosure of your personal information due to errors, omissions or unauthorized acts of third parties during or after its transmission to us. We recommend that you regularly update the software for protecting data transmission over networks (e.g. antivirus software) and ensure that your electronic communications service provider has adopted appropriate means for the security of data transmission over networks (e.g. firewalls and spam filters); (ii) maintain confidentiality and do not disclose to anyone else your username and password to access your account; (iii) change your password regularly and (iv) do not use the same password for all your accounts.

In the unlikely event that we learn that the security of your personal information in our possession or control has been or may be compromised, we will notify you of this situation, in accordance with applicable law, using any of the methods described herein (by providing us with your email address, you consent to receive such notification in electronic form via this email address).

10. RIGHT TO FILED A COMPLAINT WITH A SUPERVISORY AUTHORITY

If you believe that Amaryne Biolabs is processing your personal data incorrectly and you have a complaint about our use of your data, we would prefer that you contact us directly in the first instance so that we can address the complaint.

You also have the right to lodge a complaint with a supervisory authority.

11. UPDATE OF THE PRIVACY POLICY

We regularly review and, where appropriate, update this Privacy Policy as our services and use of personal data evolve. If we want to use your personal data in a way that we have not previously identified, we will contact you to provide you with information about this and, where necessary, to seek your consent.

We will update the version number and date of this document each time it is modified.

Applicable from 03.03.2020